Returns and Refund Policy | Homeware Online
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Homeware Online - Returns and Refund Policy

Returns & Refunds Policy

In the unlikely event that you are not satisfied with your purchase for any reason, the Consumer Contracts Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until 14 working days from the day after you receive your goods.

To exercise your right of cancellation you must give written notice by post, email or fax, giving details of goods ordered and the delivery details.

For full details of how to return goods please contact our customer care team on 0121 395 2000 or email us at

All non faulty goods must be returned within 7 working days starting from the day after receipt of the goods, and we ask that all goods are returned safely, preferably in their original packaging. Please note that a collection charge will be implemented for all non faulty returns up to a maximum of £44.99, and that this must be paid prior to any collection being processed.

We will refund your money on orders within 28 days of cancellation less any delivery cost as detailed previously. Returns outside 28 days will not be accepted. Any returns notified after 7 days but within 28 days may be subject to an additional 15% restocking charge.

On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we ask that you allow us to nominate the carrier.

Should you decide to return goods yourself via a courier service of your own choice then please note that this is done entirely at your own risk, and you should always ensure that you obtain proof of postage / delivery for your reference.

Always inform our customer support team regarding the details of any goods you intend to return. Please note that we can only accept returned items from registered courier services, and that customers are unable to return items in person.

If you have any questions regarding cancellations, or returns then please call our customer support team on 0121 395 2000 or email us at